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A: We do accept credit card payments on 01253 720200 from Monday to Friday 9am – 5pm. This will often speed up the transaction process allowing a quicker delivery of your product as we can process orders more promptly this way. No bank details of yours are kept at any point when taking payment. They are simply inputted into the payment machine and processed at the time of the call.
A: We always aim to have everything that we list available in stock to ensure we can maintain a fast and efficient service to our customers. Any items we do list that are not kept in stock can be shipped directly from our suppliers within 2 working days, again to ensure a prompt service. If on the very rare occasion a customer purchases an item that is not in stock, available or has been discontinued, we will inform them straight away and they will then be given the choice as to whether they would like to wait on the products delivery or would prefer a full refund to be granted.
A: We aim to deliver most items within 3 working days of the customers payment being received. This is usually based on the order being processed, prepared and collected in the first 24 hours, and the courier delivering within the following 48 hours. Fragile items such as glass, pottery and larger items that may require pallet delivery are shipped on a special courier service and may take longer. The delivery section of the listing will supply more accurate information in relation to the product considered.
A: At Vida, given the nature of our products we feel there is a great importance in providing a fast and reliable delivery service. We know that any delay in the products delivery will only set the customer back in achieving their domestic goals. We therefore ensure that we use a service which is much closer to the customer, and much closer to ourselves as a supplier. The couriers used provide us with a personal account manager which ensures that should any problems occur, they are identified within the first 24 hours, and therefore resolved more promptly. The delivery service also gives us a tracking facility and ensures our goods are insured to values that far exceed their price.
A: If by chance you have not received your item within the time we specify please contact us straight away, either by phone or email. This will enable us to chase the courier straight away to find out the reasoning behind the delayed delivery, and to arrange re-delivery as soon as possible.
A: As stated previously, the majority of our products are kept in stock and so are available for collection. We would advise that before collecting an item you contact us in advance to arrange this either by phone on 01253 720200 or by email. This is just to confirm the item is in stock and to ensure that a member of staff is available to handle your enquiry when you arrive.
A: Although the listings generally only offer individual products, we are more than happy to allow you to purchase more than one of each item. Furthermore, we often offer discounts on additional products. Again we would suggest you contact us to ensure the extra items are in stock.
A: Certainly, If you are choosing to buy more than one item from our store then in most scenarios we can combine postage for extra products. Fragile and larger products may not allow this but it is always worth contacting us to check, as every situation is different. If you are opting to combine postage then we would advise you either contact us in advance to arrange this.
If you have any further questions please do not hesitate to contact us on 01253 720200
© VIDA HOMES 2012. All Rights Reserved. All prices include VAT.