Returns Policy

All items that are received by courier or any other delivery service MUST be checked on delivery. Any imperfections to packaging must be noted on the Proof of Delivery before you sign for the goods. This ensures that both yourselves and Vida are covered should there be any damage to the product inside.

Please feel obliged to note anything on the packaging that you are not fully comfortable with. If we can identify the problems at the outset we can rectify these problems promptly.
If this is not reported and it proves to be a courier fault it will be very difficult to prove that the damage has not occurred after delivery, so we would rather you were covered throughout.

In accordance with Consumer Protection legislation we do allow for a ‘7 day cooling off period’ in which products can be checked in more depth however we would advise to report any problems at your earliest convenience, so the matter can be rectified promptly.

Please Note that we will not be liable for any fitting costs of the products or consequential costs, should the product need replacing at any point for whatever reason. Any products that are faulty or of unsatisfactory condition will be replaced or a REFUND will be granted for the products cost and its delivery.

Please note that any products that you have purchased in error, or have decided within the ‘cooling off period’ that you do not wish to keep, can be returned to us and we will refund you for these providing the product and its packaging is in a condition suitable for re-sale. This will impose a re-stocking charge of 25% which would be deducted from any refund granted, and we would not be liable for any postal or packing charges incurred in having the product returned to us.

If the product however has a manufacturing fault or has been damaged in transit, then you would not be liable for any costs incurred in providing a suitable replacement, however for items damaged in transit it is essential that this is reported on the Proof of Delivery as stated above. In this scenario we would follow our Returns Procedure to resolve any problems in the quickest, most efficient way

Click for more information on our Returns Procedure

If you have any problems whatsoever please do not hesitate to contact us on 01253 720200