If for any reason you would like to return an item, we offer a 30 day money back guarantee policy. This means that provided the goods are unused, in their original packaging and have not been custom made in any way, we are happy to provide a refund. For larger or fragile items we may however need to impose a re-stocking fee of up to 25% which would be deducted from any refund granted.
Responsibility for Returned Goods
Please note: Any goods returned are the responsibility of the sender and we recommend sending them back by a registered or recorded method. Vida cannot accept responsibility for any returned goods lost in transit. We will refund the price of the item to the purchaser or exchange the product once it is received by us.
If collection of an item is required, we will charge you the cost of collection (up to £150)which would be notified at the time of cancellation. If this course of action is taken we would accept any responsibility for the items once collected and in transit.
If the product has a manufacturing fault or has been damaged in transit, then you would not be liable for any costs incurred in providing a suitable replacement, although for items damaged in transit it is essential that this is reported on the Proof of Delivery as stated above. In this scenario we would follow our Returns Procedure to resolve any problems in the quickest, most efficient way
Please Note that we will not be liable for any fitting costs of the products or consequential costs, should the product need replacing at any point for whatever reason. Any products that are faulty or of unsatisfactory condition will be replaced or a REFUND will be granted for the products cost and its delivery.
If you have any problems whatsoever please do not hesitate to contact us on 01253 720200